Fresh from charming hundreds of thousands of readers into using good grammar and writing better (Woe Is I and Words Fail Me), Patricia T. O'Conner, joined by her journalist husband, tackles the newest challenge to effective communication: e-mail. If you think that e-mail is a breeze, that you are taking full advantage of its strengths and avoiding the pitfalls, think again. You Send Me puts you ahead of the game. From the simplest tips about making your send-alongs a pleasure for the recipient, to subject headlines that make people open your mail, to creating the tone of civility that makes the workplace a pleasure, Patricia T. O'Conner is your friend and guide. We're all communicating more by email than by any other means, and that requires guidance about the ineffables of the new medium and the old truths about clarity, simplicity, and good grammar. All in one bundle, with the charm and good humor that has made Woe Is I a bestseller and Words Fail Me a writer's helper, You Send M