Love always calls when you least expect it… Will is sleepwalking through life—he’s working in a dead-end job and volunteers at a crisis line hiding behind the phone and helping others to avoid sorting out his own life, which is stuck in a rut. Annie thought she had a five-year plan all figured out with her steady job and even steadier boyfriend. But when everything starts falling apart she reaches out for help and just needs someone to listen. Will enjoys talking to the woman who calls herself Pia and together they start to encourage each other to do brave things and rebuild their lives. They’ve found a connection in the most unlikely of places, but can you ever fall in love with someone you haven't met?